Shipping, Returns & Refund Policy – Quizkart

At Quizkart, we offer digital access to interactive quiz campaigns. Please read our policy below regarding shipping, returns, and refunds.

1. Shipping Policy

1. Quiz Access: Upon successful payment and confirmation, customers receive instant digital access to the selected quiz campaign(s). No physical delivery is involved, as all campaigns are hosted and accessed online.
2. Assured Discount Coupons: For campaigns that include an assured discount coupon, all participants who complete the quiz entry by making the required payment will receive the coupon digitally, either via email or WhatsApp. There will be no physical dispatch of discount coupons.
3. Prize Distribution: Winners of any quiz campaign will have their physical prizes delivered within 5–7 business days from the date of campaign closure and winner announcement.
4. If the prize is a digital product, it will be delivered electronically, and no physical shipment will be made.
5. Quizkart reserves the right to contact winners for identity verification prior to prize dispatch.

2. Returns & Exchanges

1. Quiz Access and Assured Discount coupon: As both Quiz Access and Assured Discount Coupons are digital products, they are non-returnable and non-exchangeable. We strongly encourage users to carefully review the details of each quiz campaign before making a purchase, as all sales are considered final.
2. Prize: In the event that a winner receives a defective physical prize, they must contact Quizkart Support within 2 days of receiving the product. Upon successful verification, the user will be eligible for either a replacement or a full refund, depending on the nature of the issue and product availability. Once an exchange is approved, the replacement product will be dispatched within 8–10 business days.
3. No returns or refunds will be applicable for digital prizes.

3. Refund Process

1. In the rare event of a technical issue where a user is unable to access a purchased campaign after successful payment, users may contact our support team.
2. Upon verification of the issue, the refund process will be initiated within 2–3 business days.

4. Refund Credit Timeframe

1. Once a refund is approved and processed, the amount will be credited to the customer’s original mode of payment within 5–7 business days, depending on the payment provider or bank.